Support center
WE'RE HERE FOR YOU
Supporting you is one of our core values. You’ll receive industry-leading commercial customer service from start to finish, including technical support, service, parts, and beyond.
We’re ready to help.
CALL US ON 0 1276 548 528
You'll reach our empowered team members who have more than eight years of tenure, on average, supporting commercial facilities, to get you the help you need.
EMAIL US
If you prefer, you can contact us by email by completing this form.
INFORMATION TO HAVE HANDY
If you’re calling us with an equipment issue, it’s helpful if you have this information ready:
- Serial number
- Type of equipment (e.g., EFX, AMT, Treadmill, StairClimber, Upright or Recumbent Bike, Specific Strength Unit)
- Description of the issue
- Address of the facility where the equipment is located
- Name and phone number of the point of contact
Purchase parts, protect your equipment and more
Standard Warranty
See our standard limited warranties.
Preventative Maintenance
Protect your investment with a customized maintenance plan.
Service Agreements
Once your standard warranty expires, our comprehensive agreements have you covered.
Preva® Training Centre
Downloadable guides and short demonstration videos are just a click away.
Product Guides
Access downloadable versions for everything you need to know.
Parts and Service
Our best-in-class service means parts when you need them.
Questions? Find the answers here.
Browse our most frequently asked questions.