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Support center


Supporting you is one of our core values. You’ll receive industry-leading commercial customer service from start to finish, including technical support, service, parts, and beyond.

We’re ready to help.

CALL US ON 0 1276 548 528
You'll reach our empowered team members who have more than eight years of tenure, on average, supporting commercial facilities, to get you the help you need.

If you prefer, you can contact us by email by completing this form.

If you’re calling us with an equipment issue, it’s helpful if you have this information ready:

  • Serial number
  • Type of equipment (e.g., EFX, AMT, Treadmill, StairClimber, Upright or Recumbent Bike, Specific Strength Unit)
  • Description of the issue
  • Address of the facility where the equipment is located
  • Name and phone number of the point of contact

Purchase parts, protect your equipment and more

Standard Warranty

See our standard limited warranties.

Preventative Maintenance

Protect your investment with a customized maintenance plan.

Service Agreements

Once your standard warranty expires, our comprehensive agreements have you covered.

Preva® Training Centre

Downloadable guides and short demonstration videos are just a click away.

Product Guides

Access downloadable versions for everything you need to know.

Parts and Service

Our best-in-class service means parts when you need them.

Experience unmatched service with Precor

Our customers are at the heart of everything we do. Our industry-leading technicians ensure your equipment is always working, providing fast and reliable repairs. With rigorous training and comprehensive knowledge, we deliver consistent quality service every time.

Always on your team

From upgrades to routine maintenance, we're always here to support you.

Questions? Find the answers here.

Browse our most frequently asked questions regarding service, parts, warranty, product cleaning, heart rate monitoring and more.